Last updated: [update this date when you publish]
Before work starts
If you cancel before we’ve begun work on your project, any deposit paid is refunded in full, minus any non-refundable third-party costs already incurred on your behalf (e.g. a domain name or licence purchased for you).
After work has started
Once work is underway, refunds are calculated based on the work already completed at the time of cancellation. We’ll confirm the amount completed and any refund due in writing.
Once a project is delivered
Bespoke work built specifically for you (a custom website, software, or design) is not eligible for a refund once delivered and accepted, in line with standard practice for made-to-order digital services. If something we delivered doesn’t match what was agreed in your quote, contact us first – we’ll fix it.
Maintenance & subscription plans
Ongoing maintenance or subscription plans can be cancelled at any time; you won’t be charged for the next billing period, but we don’t refund the current period already paid for.
Third-party costs
Costs we’ve paid to third parties on your behalf (domains, licences, stock assets, hosting) are non-refundable once purchased, as these are typically non-refundable to us too.
How to request a refund
Email refund@getprodeveloper.com with your order details and the reason for your request. We aim to respond within [X] business days. For general account or delivery questions that aren’t about a refund, our support team at support@getprodeveloper.com can usually resolve things faster.